Frequently Asked Questions
WHAT COOKIE FLAVORS DO YOU MAKE?: Currently we are only selling our decorated sugar cookies in our signature Vanilla/Almond, Lemon/Vanilla and Chocolate/Almond flavors. If you do not specify when you order, you will receive Vanilla/Almond. Can we make more flavors? Yes – but they haven’t been thoroughly taste tested yet and we don’t like to taste-test new recipes on paying customers. If you absolutely insist -- we will give it a try though!
HOW MUCH DO YOU CHARGE?: Please see our Pricing Page for more information.
WHY DO YOU CHARGE THAT MUCH?: To complete just the decorating on a dozen cookies can take over an hour - and that doesn't include making the dough, rolling the dough, cutting the shapes, preparing the icing, coloring the icing or cleaning up the mess that we make afterwards. Making sugar cookies is very time consuming. The price we charge is actually fairly low compared to many others as we recognize that we are working in a small town market and not a big city. One of our favorite cookie decorators, Sweet SugarBelle's, has a pricing guide if you'd like a reference point for what other decorators charge.
MINIMUM ORDER SIZE: The minimum order size for cookies is 1 dozen -- however it should be noted that a $15 minimum is needed for us to deliver to you. If you order less than $15, we will need to arrange a place to meet on the SW side of Cedar Rapids or in Keystone.
IF I ORDER A DOZEN COOKIES, DO ALL MY COOKIES HAVE TO BE THE SAME?: Yes - sort of. You can choose to order a cookie tray instead of ordering by the dozen if you want multiple designs.
DO YOU ACCOMMODATE LARGE ORDERS? IS THERE A DISCOUNT?: Yes, though it depends on what other orders we may have. Orders of 8 dozen (96) or more may require a deposit. We may choose to offer discounts in certain situations, but it is not common as the highest cost in cookie decorating is the time and energy we put into the cookies.
HOW MUCH NOTICE DO YOU NEED?: It takes anywhere from 3-5 days to complete a cookie order. Please provide at least 1 week notice before your event if you can. Holiday dates can fill up quickly, so get your orders in early!
DELIVERY/SHIPPING: Cookies are currently available for delivery only in Cedar Rapids and most towns in Benton County without an additional charge. Other areas may have a small delivery fee added. Shipping is available in some special circumstances and is approximately $15 for up to 2 dozen - contact us for an accurate price.
WHAT IF I DON'T LIVE NEARBY?: If you do not live in the Cedar Rapids/Benton County area, we may still be able to deliver to you. Please contact us and we may be able to work out an arrangement. Alternatively -- you may meet us somewhere in the Cedar Rapids/Benton County area.
PAYMENT METHOD: Cash or Check made out to A Cookie Family are preferred. We can also take most major credit cards and Paypal.
PACKAGING: Cookies are packaged either in an airtight zipper bag, arranged and wrapped on a plate, or in a box. If you would like your cookies individually packaged, or if you would like them packaged with personalized labels, we can do that for an extra charge too! Visit our pricing page for details.
ARE YOUR COOKIES HARD?: No - we prefer cookies that are soft in the center!
WHAT KIND OF ICING DO YOU USE? IS IT HARD?: We use royal icing, made from a meringue powder. It does dry ‘hard’ but it’s not brittle or crunchy.
DO YOU SELL YOUR COLORING COOKIES AS KITS?: We do have special pricing on those cookies -- you can buy the cookies from us, but will need to purchase the markers separately at this time.
DO YOU HAVE A COOKIE CUTTER FOR ___?: Probably, and if I don’t – we have the ability to custom make cookie cutter shapes in-house! An extra charge may apply for completely custom shapes that we may not be able to use again (ie: business logos).
CAN YOU MAKE COOKIES WITH MY LOGO ON THEM?: Probably. It depends on how complicated your logo is. Contact us to be sure!
HOW LONG DO COOKIES LAST?: That’s the great thing about royal icing — it helps keep cookies fresh! Decorated/Iced cookies kept in airtight packaging will usually stay soft for a week or more before they start to harden. Cookies can also be placed in a container with some bread to help keep them soft.
DO YOU MAKE OTHER COOKIES BESIDES DECORATED SUGAR COOKIES?: We sure can – but it’s not our ‘specialty’. Contact us with any other cookie requests!
ALLERGEN INFORMATION: All cookies contain eggs and wheat. Almonds are present in our signature icing. There are nuts in our kitchen (both the food and the people). We do not at this time make gluten free, dairy free etc cookies.
FUNDRAISING/DONATIONS: We strongly believe in “paying it forward”. As a result, we try to fulfill at least one donation request per month for programs that need items to auction or raffle for fundraisers. We prefer if we are able to get a receipt for tax purposes, but understand that may not always be possible. Please contact us with your event information and we will let you know what we have for availability.
ANYTHING ELSE: If you didn’t see your question answered above, contact us and we’ll be happy to help!
HOW MUCH DO YOU CHARGE?: Please see our Pricing Page for more information.
WHY DO YOU CHARGE THAT MUCH?: To complete just the decorating on a dozen cookies can take over an hour - and that doesn't include making the dough, rolling the dough, cutting the shapes, preparing the icing, coloring the icing or cleaning up the mess that we make afterwards. Making sugar cookies is very time consuming. The price we charge is actually fairly low compared to many others as we recognize that we are working in a small town market and not a big city. One of our favorite cookie decorators, Sweet SugarBelle's, has a pricing guide if you'd like a reference point for what other decorators charge.
MINIMUM ORDER SIZE: The minimum order size for cookies is 1 dozen -- however it should be noted that a $15 minimum is needed for us to deliver to you. If you order less than $15, we will need to arrange a place to meet on the SW side of Cedar Rapids or in Keystone.
IF I ORDER A DOZEN COOKIES, DO ALL MY COOKIES HAVE TO BE THE SAME?: Yes - sort of. You can choose to order a cookie tray instead of ordering by the dozen if you want multiple designs.
DO YOU ACCOMMODATE LARGE ORDERS? IS THERE A DISCOUNT?: Yes, though it depends on what other orders we may have. Orders of 8 dozen (96) or more may require a deposit. We may choose to offer discounts in certain situations, but it is not common as the highest cost in cookie decorating is the time and energy we put into the cookies.
HOW MUCH NOTICE DO YOU NEED?: It takes anywhere from 3-5 days to complete a cookie order. Please provide at least 1 week notice before your event if you can. Holiday dates can fill up quickly, so get your orders in early!
DELIVERY/SHIPPING: Cookies are currently available for delivery only in Cedar Rapids and most towns in Benton County without an additional charge. Other areas may have a small delivery fee added. Shipping is available in some special circumstances and is approximately $15 for up to 2 dozen - contact us for an accurate price.
WHAT IF I DON'T LIVE NEARBY?: If you do not live in the Cedar Rapids/Benton County area, we may still be able to deliver to you. Please contact us and we may be able to work out an arrangement. Alternatively -- you may meet us somewhere in the Cedar Rapids/Benton County area.
PAYMENT METHOD: Cash or Check made out to A Cookie Family are preferred. We can also take most major credit cards and Paypal.
PACKAGING: Cookies are packaged either in an airtight zipper bag, arranged and wrapped on a plate, or in a box. If you would like your cookies individually packaged, or if you would like them packaged with personalized labels, we can do that for an extra charge too! Visit our pricing page for details.
ARE YOUR COOKIES HARD?: No - we prefer cookies that are soft in the center!
WHAT KIND OF ICING DO YOU USE? IS IT HARD?: We use royal icing, made from a meringue powder. It does dry ‘hard’ but it’s not brittle or crunchy.
DO YOU SELL YOUR COLORING COOKIES AS KITS?: We do have special pricing on those cookies -- you can buy the cookies from us, but will need to purchase the markers separately at this time.
DO YOU HAVE A COOKIE CUTTER FOR ___?: Probably, and if I don’t – we have the ability to custom make cookie cutter shapes in-house! An extra charge may apply for completely custom shapes that we may not be able to use again (ie: business logos).
CAN YOU MAKE COOKIES WITH MY LOGO ON THEM?: Probably. It depends on how complicated your logo is. Contact us to be sure!
HOW LONG DO COOKIES LAST?: That’s the great thing about royal icing — it helps keep cookies fresh! Decorated/Iced cookies kept in airtight packaging will usually stay soft for a week or more before they start to harden. Cookies can also be placed in a container with some bread to help keep them soft.
DO YOU MAKE OTHER COOKIES BESIDES DECORATED SUGAR COOKIES?: We sure can – but it’s not our ‘specialty’. Contact us with any other cookie requests!
ALLERGEN INFORMATION: All cookies contain eggs and wheat. Almonds are present in our signature icing. There are nuts in our kitchen (both the food and the people). We do not at this time make gluten free, dairy free etc cookies.
FUNDRAISING/DONATIONS: We strongly believe in “paying it forward”. As a result, we try to fulfill at least one donation request per month for programs that need items to auction or raffle for fundraisers. We prefer if we are able to get a receipt for tax purposes, but understand that may not always be possible. Please contact us with your event information and we will let you know what we have for availability.
ANYTHING ELSE: If you didn’t see your question answered above, contact us and we’ll be happy to help!